Refund and Returns Policy

Last Updated: 08/01/2023

At OnlyMed (“OnlyMed,” “we,” “our,” or “us”), we are committed to providing high-quality medical parts and services to our customers. We understand that there may be occasions when you need to return items or request a refund. This Refund and Returns Policy outlines the process and conditions for returns and refunds.

1. Returns and Refunds Overview

a. Customer Contracts: Please note that returns and re-stocking fees are dependent on individual customer contracts. We work closely with our customers to establish specific terms, including return policies and fees.

b. Eligibility: To be eligible for a return or refund, the item must be within the terms of your individual customer contract, and you must comply with the specified return procedure.

2. Return Procedure

a. Contact Us: If you wish to return an item, please contact our customer support team as outlined in your customer contract or by using the contact information on our website. Our team will guide you through the specific return process based on your contract terms.

b. Authorization: We will provide you with instructions for returning the item. In most cases, you will need to obtain return authorization from us.

c. Packaging: Please ensure the item is properly packaged to prevent damage during transit. We may specify particular packaging requirements in your contract.

d. Shipping: You will be responsible for the cost of shipping the item back to us, unless your contract specifies otherwise.

3. Inspection and Processing

a. Inspection: Upon receiving the returned item, we will inspect it to ensure it complies with the terms outlined in your customer contract.

b. Refund or Re-stocking Fee: If the returned item is in compliance with your contract terms, we will process a refund or charge a re-stocking fee as specified in your contract. Please note that re-stocking fees vary based on the contract and the condition of the returned item.

4. Refunds

a. Time frame: Refunds will be processed within the time frame specified in your customer contract.

b. Method: Refunds will be issued through the same payment method used for the original purchase, unless otherwise specified in your contract.

5. Exceptions

a. Non-Compliance: If the returned item does not comply with the terms of your customer contract, we may refuse the return or apply additional fees.

b. Damaged Items: If the item is damaged due to your negligence or improper packaging, we may apply additional fees or refuse the return.

6. Contact Information

If you have any questions or concerns regarding our Refund and Returns Policy or the terms of your individual customer contract, please contact us.